About RupeeHere

  • What is RupeeHere?

    RupeeHere is an Instant Personal Loan Platform for Young Professionals, where they can apply for a Short-Term Personal Loan up to ₹ 5,000 as per their requirement.

    The application process is completely online, and on approval, the cash is immediately transferred to the bank account of the user.

  • Who can apply for a loan in RupeeHere?

    Any Indian individual above the age of 18 years, who is salaried or has a monthly source of income may apply for a Personal Loan through the RupeeHere Platform.

  • How does RupeeHere work?

    1. Install the RupeeHere app from the Play Store.

    2. Register yourself via your mobile.

    3. Fill in your basic details to check your eligibility.

    4. E-sign the agreement.

    5. Get cash.

  • What ia the advantage of availing a personal loan through RupeeHere over a personal loan directly from a bank?

    It usually takes anywhere from 4 – 7 days to avail a Personal Loan from a bank, which also requires a lot of documentation and frequent visits to the branch office. However, the RupeeHere Personal Loan process is entirely online, and it hardly takes 15 minutes for the entire process depending on your information. The amount is transferred directly to your bank account, available for use anytime and anywhere as per your convenience.

  • Where all can You apply for a loan through RupeeHere?

    RupeeHere is a digital platform and is available across all cities in India.

  • What all purposes can you utilize the Personal Loan for?

    You can take a loan for various reasons - It could be to gift your loved ones, or to take care of a medical emergency or for shopping or an online sale you do not want to miss! Situations and opportunities do not come with a notification, and we at RupeeHere want you to be prepared for anything and everything.

Loan application

  • What platforms does RupeeHere support?

    RupeeHere is currently available on android supported by all Android phones and on web.

  • What documents do I need to apply for a loan in RupeeHere?

    To apply for loans on RupeeHere, you need to have your PAN Card as your identity proof and one among your Aadhaar Card, Voter ID, Driving License and Passport as your Address Proof.

  • Is there any precondition for me to apply for a loan in RupeeHere?

    Yes, the Identity Proof (PAN) and Address Proof (Aadhaar) should belong to the user.

  • Do I need to upload the KYC documents every time I take a loan througt RupeeHere?

    No, the documents are not required to be provided again and again. Once your documents have been successfully verified and your RupeeHere profile is confirmed, you need not re-submit your documents. However, you are required to notify us and upload new documents for verification in case there is any changes in your employment, salary, or residence.

  • What do you mean by mobile linked with Aadhaar?

    This is the mobile number which is updated in your Aadhaar. For e-signing the Loan Agreement, UIDAI will send you an OTP on this number.

  • Can I click the photo of a photocopy or scanned copy of my Identity Proof (PAN Card) or Address Proofs (Aadhaar, Masked E-Aadhaar, Voters ID, Passport)?

    No, a photocopy or scanned copy of your Address Proof (Aadhaar Card/ Masked E-Aadhaar/ Voter ID/ Driving License/ Passport) or PAN Card will not be accepted. We require an original copy of your documents.

  • Can I get the amount transferred to someone else’s bank account?

    No, you can only get the loan amount transferred to your personal savings bank account.

  • Where is the loan disbursed?

    The loan amount is transferred directly to your bank account, which is provided by you during the loan application process.

  • I am not able to login to the app for registration, what do I do?

    You need to provide the requisite app permissions before you can login to RupeeHere. If you are not getting the permissions request, please enable the same on ‘Settings’ section of your phone.

  • What if my mobile number is not linked to my Aadhaar Card?

    An Aadhaar linked mobile is required for Aadhaar based E-signing of the Loan Agreement before a loan can be disbursed to you. You can get your Aadhaar connected to your mobile number by visiting the nearest Aadhaar Centre.

  • My KYC documents are correct, but they are not getting verified, what do I do?

    Please ensure that you are taking a clear photo of the original documents. Taking a photo of an existing photo (from another mobile screen or computer screen) may not work.

  • My profile verification has been pending for more than 24 hours, why?

    Usually, the profile confirmation happens within 10 minutes of registration. However, in a few cases we may require some time to verify the profile and the documentation. You will be notified via SMS when your profile is verified.

  • My loan application was not approved, what is the reason?

    There could be many reasons including but not limited to poor credit score, illegible documents, information mismatch. We decide the eligibility of every borrower based on parameters provided by our various lending partners. If your loan did not get approved, don’t worry. It is not always or necessarily a reflection of your credit worthiness Whatever the case may be, we will let you know in case your application could not be approved. Also, you may re-apply for a loan in 6 months in such cases.

  • Why do you need my bank account details?

    We need your bank account details to disburse the loan amount.

  • Why do you need to verify my bank account?

    We need to ensure that the bank account that you have provided belongs to you.

  • What are the criteria for a bank account to be verified?

    You should be the Primary Bank Account Holder and the account should be a Savings Account. Fixed Deposits and Virtual Accounts will not be accepted. My Bank account could not be verified. What do I do next?

  • Why should I sign the Loan Agreement?

    The Loan Agreement is a legally binding agreement that you need to sign before availing a Loan.The agreement states that once a loan is disbursed to you, you are liable to pay back the entire amount with interest and other charges as applicable within the maturity of the loan.

  • Is my data safe with RupeeHere?

    Yes, your data is safe with us. It is transferred over a secure connection to us, and we only share it as per our privacy policy for the purposes of facilitating a loan for you.

  • Is there any age limit to apply for a Personal Loan via RupeeHere?

    There is no upper age limit to apply for a Personal Loan via RupeeHere. However, the lower age limit for an individual to apply for a Personal Loan on RupeeHere is 18 years.

  • Is there a particular time at which I can avail a loan from RupeeHere?

    There is no right time, we are an online platform and you can avail a loan through RupeeHere 24x7x365. As it’s a digital platform, you can do it at anywhere & anytime.

  • Can I apply for two or more loans simultaneously?

    You can only avail one loan at a time on RupeeHere.

  • Can I change my loan terms?

    Once a loan is approved and disbursed, the loan terms such as amount and repayment date cannot be changed.

  • Can I get my loan cancelled?

    Once a loan is approved and disbursed, it cannot be cancelled. Hence, you would need to repay the amount in full to close the loan.

Repayment

  • How can I repay my loan?

    You can repay your loan by heading over to the Repayments section and making an online payment. We support payments via Net Banking, Debit Card, UPI, Paytm Wallet and Bank Transfer.

  • What is the repayment date of my loan?

    You can find it by logging into the RupeeHere app.

  • I am unable to pay on the RupeeHere app. Is there any other way I can repay the loan?

    No. We support loan repayments only through the RupeeHere app via Debit Card, Net-Banking, UPI, Paytm Wallet or Bank Transfer. 

  • Can I repay the loan before the due date?

    Yes, you can repay your loan anytime you wish to do so, even before the repayment date.

  • Do you have a cash payment option?

    As of now, we support online repayments only.

  • What happens if I do not repay on time?

    Penalty charges will be applied for everyday that the loan is overdue. Your Credit score will be updated as a defaulter with credit rating agencies (CIBIL, CRIF High Mark etc.) which will make it difficult for you to take loans with any bank or financial institution in the future. Companies also check an individual's credit score and may not offer you employment if your credit score is bad.

  • Is there any way in which I can make a partial payment on the due date, and pay the remaining amount later?

    No. The entire amount needs to be paid on or before the due date.

  • Am I allowed to make a prepayment on RupeeHere?

    Yes, you can make a prepayment on the RupeeHere app before your due date.

  • How do I get a confirmation about the repayment I make?

    You will receive an SMS on repayment and an email confirming the closure of your Personal Loan Account from RupeeHere.

  • Money got deducted from my account, but it is not showing on the RupeeHere app. Why?

    There can be times when, because of network issues or issues with the payment gateway, the money gets debited from your account but it does not get accepted by the payment gateway. In that case, you should get your money back within 7 working days.

Interest, Processing fees

  • What is the interest charged on the loans that I avail with RupeeHere?

    0.98‰ per day.

  • What is the processing fee charged on loans taken?

    8% of the loan amount for 7days-loan.

    12% of the loan amount for 14days-loan.

    The processing fee and are deducted from your loan amount and the remaining amount will be disbursed to your account.

  • What is the overdue fee charged on loans taken?

    Penalty interest 1% per day and ₹100 overdue processing fee.

  • Why are the processing fees charges deducted from my loan amount upfront?

    Since there is some operational effort that goes into performing credit checks and sanctioning the loan, the processing fee is charged upfront from the loan amount. However, this is a standard practice followed by all financial entities.